All general terms are applicable to all offers unless specifically changed in the special terms for that offer.
To be Brief
We will not record and keep any information about you without your permission. We will not shareyour information with others. You will have an opportunity to unsubscribe whenever we communicate with you.
The purpose of our website is to inform our customers about our products and our business. We also want to communicate with our consumers, to answer any queries and to learn from the feedback we receive. Our aim is to make the products which you want and get to know the people who are enjoying our current range.
We need your permission to keep in touch like this. We are registered under the terms of the Data Protection Act and committed to best practice regulations. We only want to send messages to people who want to receive them.
You can be assured that we only use your information for our own communication to you - we do not sell or allow access to any other company. We offer an immediate unsubscribe function which means that your name is instantly removed from the mailing list if you ever want to remove your permission to contact you.
Use of your information
Mackie's website has three possible ways you may be asked for contact information.
1) Friends of Mackie's registration
Email contact for Mackie's Messages
We request the minimum detail of your first name, surname and email address. This is enough for us to be able to speak to you by email. We have a mailing list of Friends of Mackie's and we keep in touch by email. We hope to make it interesting. The purpose is to inform you of new products and new offers and sometimes to ask for your views on our development work. We usually reward any efforts on response with the chance of some free product.
We do ask you to tell us more about yourself if possible. This means that we can learn about who enjoys our products and try to produce more which may be of interest. We can also work to make our information more relevant - for example you may only want to know about a promotion which is available in the store type you normally visit. Finally we hope to be able to surprise you now and again – that’s why we like to know your birthday.
Children. Registrants should be over 18 years or be made with consent of a parent or guardian. However, parents can be assured that all information issued by Mackie's will be family friendly. If you submit your email address or complete the registration form to join Friends of Mackie's – you will first receive a verification email asking you to confirm that intention before we add your details to the database. This process is in accordance with best practice and enables us to check that you are the real user of that email address and that you really do intend to join us.
Mackie’s make indulgent treats – both sweet and savoury and know that both Ice Cream and Chocolate can be a fun indulgence. We aim to provide a mix of fact and fun on our website and on our packs. We will offer competitions, promotions and surveys with a reward for completion. The content for each is different (and we are always pleased to hear any good suggestions for more). We do ask for contact information when you enter the competition – because we need to be able to contact you if you win!
This type of information is only held as a temporary record until the advertised close of the competition when we contact the winners and delete the information. We may share non-personal survey information with others, such as our retailers, but only in aggregate anonymous form, which means that the information will not contain any personally identifiable information about you.
Some offers are made in partnership with another company, if and only if you choose to hear more from them, we will pass on your contact information to them.
3) Have your Say/ Recipes/ Reviews or any other submission
Thank-you to everyone who takes time out to send any messages to MACKIE'S. Some of the other ways to contact us have forms will ask you for contact information and location information. This is used so that we can reply, send a reward or attribute the comment or submission to you where appropriate.
Mackie's Moderator will look at all submissions received and you will be informed by email if we are adding it to the website. This email may request contact details for receipt of any reward. Your submission will be captioned with only your name and city identifying you as the submitter on the website. There is no gaurantee that all submissions will be used. Mackie's Moderator will be final judge of whether to use any submissions for the website. No correspondence will be entered into on that topic. No response or explanation will be sent to duplicate recipes or events, or any unsuitable or offensive materials received.
Any photographs submitted to the site which show people must have consent of the persons shown - we may have to ask for proof of that before posting.
Please note that our websites may contain links or references to other Web sites. Please be aware that we have no control over these sites and our privacy statement does not apply to these sites. We encourage you to read the privacy statements and terms and conditions of linked or referenced sites you enter.
If you have any queries , you can contact us with our email contact form or by telephoning our farm office on 01467 671466